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Home » How to use the online refill service Hayes

ONLINE REFILL DELIVERY

 

HOW TO ORDER

 

Please Read Carefully If You Have Any Concerns email me at info@javaandchai.com 

 

From the web shop click on your desired product, you will be given a full description of that product.   

For NEW 500ml refill purchases the first order must be with a bottle.

Note: Refills are only if you have first bought bottle and fluid. This bottle will be swapped you will not have to buy it again if you return it.

 

When using previously purchased ‘fill’ 500ml bottles, for the first order only email us at info@javaandchai.com before ordering and let us know what bottles you have so we can add them to our records. Once we have replied with the okay you can then order the 500ml refills for each of those products.

 

For all orders we will send you your delivery date by email and deliver on that day.

When purchasing new 500ml glass bottles, we will leave those by the door step also.

If you have emailed me with you’re previously purchased ‘fill’ 500ml bottles and have purchased 500ml refills for them, we will also leave new bottles by the door step.

 

Now you can enjoy using your wonderful vegan product(s) and just before running out remember to order a Refill version of the same product(s).

We use glass bottles only and they will be high temp laundered before reuse.

For those who previously ordered their first 500ml glass bottle you can now order a refill for 500ml bottle of the same product(s). We will deliver another full bottle of your product(s).

Note: when your original first bottle runs out you need to order a ‘free’ bottle collection from the web shop for each bottle you will wish to refill. These bottles must be left outside for collection when you receive your collection date email instruction.

If you have emailed me with details of previously purchased ‘fill’ 500ml bottles we will treat these as first orders and deliver another full bottle of your product(s). Note: when your original first bottle runs out you need to order a ‘free’ bottle collection from the web shop for each bottle you will wish to refill. These bottles must be left outside for collection when you receive your collection date email instruction.

 

Important: After you receive your refilled replacement bottle(s) you cannot order 500ml bottle refills without first returning an empty equivalent 500ml bottle for collection. However you can always order a new or additional same product with a bottle.

 

On collection day: Please remember to remove your pumps or spray heads and replace metal bottle tops.