• New Web Shop Opening - All Registrations Welcome**
  • Delivery For Current Hayes Shop Customers.
  • NEW! Now Selected Streets Within The Orpington Area - See Terms And Conditions*
  • Orpington Street Names To Be Announced.

ONLINE REFILL DELIVERY

 

HOW TO ORDER

 

Please Read Carefully If You Have Any Concerns Come And See Us In The Shop.

 

  1. From the web shop click on your desired product, you will be given a full description of that product and if your wish is to refill your own personal bottle(s) there is any additional information you may require for ordering.

  

  1. For NEW 500ml refill purchases the first order must be with a bottle.

       Note: refills are for later.

 

  1. When using previously purchased ‘fill’ 500ml bottles, for the first order only email us at info@javaandchai.com before ordering and let us know what bottles you have so we can add them to our records. Once we have replied with the okay you can then order the 500ml refills for each of those products.

 

  1. For all orders we will send you your delivery date by email and deliver on that date.
    1. When using your own containers, if you are not going to be in leave your empty bottles by the door step for refilling. We will then also leave your full bottles by the door step.
    2. When purchasing new 500ml glass bottles, we will leave those by the door step also.
    3. If you have emailed me with you’re previously purchased ‘fill’ 500ml bottles and have purchased 500ml refills for them, we will also leave new bottles by the door step.

 

  1. Now you can enjoy using your wonderful vegan product(s) and just before running out remember to order a Refill version of the same product(s).
    1. For those using their own personal containers you can simply pour the remaining contents into another container once you have received you refill date and leave your bottles on the door step or you can purchase a stylish 500ml glass bottle containing your chosen product and begin the bottle swapping system.
    2. Don’t worry we use glass bottles only and they will be high temp laundered before reuse.
    3. For those who previously ordered their first 500ml glass bottle you can now order a refill for 500ml bottle of the same product(s). We will deliver another full bottle of your product(s).
    4. Note: when your original first bottle runs out you need to order a ‘free’ bottle collection from the web shop for each bottle you will wish to refill. These bottles must be left outside for collection when you receive your collection date email instruction.
    5. If you have emailed me with details of previously purchased ‘fill’ 500ml bottles we will treat these as first orders and deliver another full bottle of your product(s). Note: when your original first bottle runs out you need to order a ‘free’ bottle collection from the web shop for each bottle you will wish to refill. These bottles must be left outside for collection when you receive your collection date email instruction.

 

Important: After you receive your refilled replacement bottle(s) you cannot order 500ml bottle refills without first returning an empty equivalent 500ml bottle for collection. However you can always order a new or additional same product with a bottle.

 

On collection day: Please remember to remove your pumps or spray heads and replace metal bottle tops.